# Refund and Cancellation Policy If we do not deliver what the Plans page says your plan includes, we will respond, put it right, or refund you. This page sets out exactly when a refund is given, when it is not, and how to ask. Last revised 12 September 2026. > **Our commitment.** Every paid plan is described feature by feature on the [Plans](https://failegal.site/plans.html) page. If something listed for your plan is not delivered and we cannot fix it promptly, you get a refund for the part you did not receive. Write to [support@failegal.site](mailto:support@failegal.site) or WhatsApp [+92 301 5368421](https://wa.me/923015368421). ## 1. Scope - This policy applies to payments for paid plans of FAI Legal Research Assistant. It forms part of the [Terms of Service](https://failegal.site/terms). - The Free plan involves no payment, so there is nothing to refund. You can stop using it, or ask us to delete your account, at any time. - Payments are made in Pakistani Rupees, in advance, for one month or one year, and are arranged with us directly. We do not charge cards and we never charge you automatically. ## 2. When we refund We refund in these cases: - **A listed feature is not delivered.** A feature stated on the Plans page for your plan (for example the query allowance, drafting, downloads, or the device count) does not work for you, you report it, and we cannot fix it within 10 working days of your report. You may choose a pro-rata refund for the remaining period or a credit of equal value. - **Access was never activated.** You paid, sent us the confirmation, and the plan was not activated on your account within 96 hours. Full refund, or activation with the period restarted from the day it was actually activated, at your choice. - **Billing error.** You were charged the wrong amount, charged twice, or charged for a plan you did not ask for. The difference or the duplicate is refunded in full. - **Prolonged outage.** The service is unavailable to paid members for 7 consecutive days or more in a paid period. The unavailable days are credited to your plan or refunded pro rata. - **We withdraw the service or a paid feature.** If we stop offering the service, or remove a feature your plan was sold with, any unused paid period is refunded. - **First purchase, unused.** If this is your first paid plan and you ask within 7 days of activation having used no more than 5 queries and no downloads, we refund the full amount, no questions asked. ## 3. When we do not refund - A change of mind after the plan has been used beyond the first-purchase window above. Cancellation stops the next payment; the current period is not refunded for the unused part. - Disagreement with, or dissatisfaction with, the content of an answer or a draft. The service is a research aid and the [Terms of Service](https://failegal.site/terms) explain that no answer is guaranteed to be complete, current or correct. An answer you consider wrong is a defect report we want to receive, but it is not a refund event. - Problems caused by your own device, browser, internet connection or firewall. - An account suspended or closed for breach of the Terms of Service. - Fees or charges applied by your bank or payment app. - Referral earnings, which are a reward under the referral terms on the Plans page and not a payment for the service. ## 4. How to ask for a refund 1. Write to [support@failegal.site](mailto:support@failegal.site) or message [+92 301 5368421](https://wa.me/923015368421) on WhatsApp within 14 days of the problem. 2. Include the email address on your account, the payment reference and date, and a short description of what was not delivered or what went wrong. A screenshot helps. 3. We acknowledge within 2 working days and give you a decision, with reasons, within 7 working days. Where the problem can be fixed we will offer the fix first, and the choice of fix, credit or refund is yours in the cases listed in section 2. ## 5. How refunds are paid - Refunds are paid in Pakistani Rupees to the same account or payment app the payment came from, unless that is not possible, in which case we agree an alternative with you. - An approved refund is sent within 14 days of the decision. Bank and payment app processing times are outside our control. - A pro-rata refund is calculated by the day, from the day you reported the problem to the end of the paid period. ## 6. Cancellation - You can cancel at any time from Settings in the app or by writing to us. There is no notice period and no cancellation fee. - Because plans are paid in advance and never charged automatically, cancelling simply means you do not renew. Your access continues to the end of the period already paid for, then the account returns to the Free plan with your settings intact. - Asking us to delete your account ends access immediately and does not by itself entitle you to a refund of the current period. ## 7. Disputes If you disagree with a refund decision, reply and say so; a second look is always available. Unresolved disputes are handled as set out in the [Terms of Service](https://failegal.site/terms). ## 8. Contact **FAI Productions** (Muhammad Faiz, proprietor) Satellite Town, Behari Colony Bahawalpur 63100, Punjab, Pakistan Email: [support@failegal.site](mailto:support@failegal.site) WhatsApp: [+92 301 5368421](https://wa.me/923015368421) See also: [Terms of Service](https://failegal.site/terms), [Privacy Policy](https://failegal.site/privacy), [Contact](https://failegal.site/contact).