# Bank will not refund? Go to the Banking Mohtasib.

> Write to your bank first. If it does not reply in thirty days, or the reply is unsatisfactory, complain to the Banking Mohtasib within the next thirty days, in writing and on oath (Banking Companies Ordinance s.82D). The Banking Mohtasib can direct the bank to reverse its decision or pay reasonable compensation (s.82E(1)).

- Topic: Consumer rights
- For: Citizens
- A 12-slide carousel: https://failegal.site/media/bank-will-not-refund-go-to-the-banking-mohtasib
- Published by FAI Legal on 2026-10-12

## Myth or fact?

What people often think.

- **Myth: Only a court can make a bank pay me back.**
- **Fact: The Banking Mohtasib can direct a bank to pay reasonable compensation he fixes (Banking Companies Ordinance s.82E(1)(c)).**

## What you can complain about.

Section 82B(5)(a), BCO.

- **Unauthorised debits** Fraudulent or unauthorised withdrawals or debit entries in your account.
- **Cheques and transfers** Delays or fraud in paying or collecting cheques, drafts or fund transfers.
- **Remittances** Money sent to or from abroad. Utility bill payments too.

## Quick quiz. Straight there?

Guess first, then swipe for the answer.

- **A. Yes, at once**
- **B. No, ask the bank first**
- **C. Only through a lawyer**

## Answer: B. Section 82D(2).

The rule in the law, as substituted in 2024.

> "Prior to making a complaint, the complainant shall request the concerned banking company to redress the complainant's grievances and if the banking company either fails to respond or makes a reply which is un-satisfactory to the complainant within a period of thirty days, the complainant may file a complaint at any time thereafter within a further period of thirty days." (Banking Companies Ordinance, 1962 · Section 82D(2))

## The route.

Three steps, in this order.

- **Your bank** Write to the bank and ask it to fix it.
- **Thirty days** No reply, or a reply you are not happy with.
- **Mohtasib** Complain within the next thirty days.

## What it must have.

Section 82D(1), BCO.

- **In writing, on oath** On solemn affirmation or oath, addressed to the Banking Mohtasib.
- **The transaction** Full particulars of what went wrong.
- **About you** Your name and address.

## What he can order.

Section 82E(1), BCO.

- **Settle** He first tries an amicable settlement through mediation.
- **Undo** The bank modifies or cancels its decision.
- **Pay** Reasonable compensation to you, as he fixes it.

## Know the limits.

Sections 82B, 82D and 82E.

- **Court cases** Not a matter already decided by the State Bank or a court, or pending in court.
- **No loans** He cannot direct a bank to give you a loan (s.82E(3)).
- **Rejected?** You can still file a suit against the bank (s.82E(7)).

## Myth or fact?

The late complaint.

- **Myth: I missed the thirty days, so it is over.**
- **Fact: The Banking Mohtasib may condone the delay if satisfied there were grounds for it (s.82D(2), proviso).**

## Trouble with your bank?

Ask FAI in your own words. It answers with the exact section and the judgments behind it.

- **Rs 80,000 was taken from my account without my permission and the bank will not refund it. What can I do?**
- **Draft a complaint to the Banking Mohtasib.**

## Sources

- Banking Companies Ordinance, 1962 · Section 82D(2): Procedure for making complaints

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